Responsible Gambling Policy for Wonderluck (Australia)
Wonderluck is committed to supporting safer gambling practices and player wellbeing in Australia. This policy explains our 18+ age restriction, practical tools for managing play, guidance on recognizing risk, and ways to seek support. Gambling should be a form of entertainment, not a way to solve financial problems.
Principles of Safer Gambling
Safer gambling means making informed choices, setting boundaries, and treating play as discretionary spending. Helpful principles include:
Player Tools and Account Controls
Wonderluck may provide settings designed to help you manage your activity. Availability can vary by feature and account status, but the following tools are commonly offered:
You may be able to set limits that restrict how much you can deposit or spend over a chosen period (for example, daily, weekly, or monthly). Limits are designed to support budgeting and reduce impulsive decisions.
Where available, a loss limit can help you cap losses within a time period. This encourages you to stop when you reach a set threshold instead of continuing to gamble.
Time-based tools can help you manage the duration of play. You may be able to set a maximum session length or receive reminders to help you stay aware of time spent.
A time-out is a temporary break from gambling activity. During a time-out, account access may be restricted for a set period to support a reset and reduce impulsive play.
Self-exclusion is a longer-term option to restrict access to your account for a defined period. If you choose self-exclusion, we aim to apply restrictions promptly and keep them in place for the full selected term, subject to operational checks.
If you feel gambling is no longer enjoyable or safe for you, you can request account closure. Closure can be used as a practical step alongside other support measures.
Warning Signs and Staying in Control
Gambling-related harm can develop gradually. Consider taking action if you notice any of the following:
- Spending more than planned or borrowing to gamble
- Hiding gambling activity from others
- Feeling anxious, irritated, or restless when not gambling
- Frequently chasing losses or increasing stakes under pressure
- Gambling interfering with work, relationships, sleep, or finances
If these apply, use limits, take a break, or choose self-exclusion. Talking to a trusted person can also help.
Getting Help and Professional Support
If you are concerned about your gambling, consider seeking professional support from qualified health or counselling services in Australia. Support can help you build strategies, manage triggers, and address related stress or financial strain.
If you feel at immediate risk of harm, seek urgent help through local emergency services.
Protecting Minors and Shared Devices
If you share a device or live with minors, take steps to prevent underage access:
- Keep your login details private and use strong passwords
- Log out after each session on shared devices
- Use device-level parental controls and restricted profiles where possible
- Avoid saving passwords in browsers on shared computers
Operational Approach and Staff Awareness
We use reasonable measures intended to support safer play, such as clear information, available account tools, and support pathways. We may also review patterns of use to help identify potential risk indicators and guide appropriate responses, while recognizing that automated checks are not perfect and do not replace personal responsibility.
Contact for Responsible Gambling Support
If you need help setting limits, requesting a time-out, self-exclusion, or account closure, contact our support team:
- Email: [email protected]
- Phone: +61 2 8310 4479
- Address: Level 12, 456 George Street, Sydney NSW 2000, Australia
Updates to This Responsible Gambling Policy
We may update this policy to improve clarity, reflect operational changes, or align with evolving safer gambling practices in Australia. Updates apply when posted on the site.